Indigo Airlines — delay in refund of web booking charges made twice booking ref. rk27fd
New Delhi, Delhi, India
KpKpara on Nov 3, 2019
While web checking, after payment through credit card there was a problem in my laptop and the transaction could not be completed. I immediately contacted
Indigo office and they advised me to rebook and i did it accordingly. They assured that the initial amount paid (Rs.99/) shall be refunded immediatey. Since there was no intimaton about the refund, i contacted indigo office and i was told by mr. Natarajan that refund had been made to easemytrip. I checked with my travel agency and they informed me that they did not get any refund from indigo. This was reported to the indigo on.[protected]. To my surprise there had been no responce/not even an acknowledge from indigo so far. Please look into this matter and arrange the payment early.
[Nov 03, 2019] IndiGo customer support has been notified about the posted complaint.
Verified SupportIndiGo Customer Care's response, Nov 08, 2019
We would like to inform you that booking was made through a travel agency hence connect with them if the amount is not refunded.
Verified SupportIndiGo Customer Care's response, Nov 19, 2019
Please know that your amount was refunded in the primary mode of payment. As mentioned earlier, the refund has been processed in the travel agency account. Further, they can connect with our team for more clarification.
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