[Resolved] Indigo Airlines — deliberately forbidden me to board in flight

dhanesh ramlakhan

Address:

T-2 Mumbai Airport, Mumbai City, Maharashtra, 400002

This is in reference to indigo flight 6e5317 pnr-fifinj dated 18/02/2020, departure time 13:15 from mumbai to lucknow.

I, dhanesh ramlakhan pandey reached at gate by 12:35, but staff of indigo deliberately stopped me to board in flight by saying that i am late while the gate closing time was at 12:50 and i reached at gate well before (15 minites) at 12:35 on 18/02/2020. Can be verified from cctv at airport.

By this act of airline i faced big mental stress and financial loss. So asking them to compensate this by reimbursement of rs 25000/ in my account.
My email id - [protected]@yahoo.com and contact no-[protected]

Was this information helpful?

No (0)

Yes (0)

Aug 5, 2021

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Feb 28, 2020

Updated by dhanesh ramlakhan Gentle reminder, No any response from Indigo.

Mar 03, 2020

Updated by dhanesh ramlakhan Reminder 2

Verified Support

Mar 04, 2020

IndiGo Customer Care's response Dear Dhanesh,

We're sad that you feel this way but as per our records, you must have received an email from our customer relations team. Please feel free to write to the same email for any further assistance.

Regards,
Team IndiGo

Mar 06, 2020

Updated by dhanesh ramlakhan Not satisfied with your reply. I, dhanesh ramlakhan pandey reached at gate by 12:35, but staff of indigo deliberately stopped me to board in flight by saying that i am late while the gate closing time was at 12:50 and i reached at gate well before (15 minites) at 12:35 on 18/02/2020. Can be verified from cctv at airport.

By this act of airline i faced big mental stress and financial loss. So asking them to compensate this by reimbursement of rs 25000/ in my account.
My email id - [protected]@yahoo.com and contact no-[protected]

Mar 06, 2020

Updated by dhanesh ramlakhan And further this is very bad that without sending any mail by INDIGO to me they are saying that they sent mail to me...your immediate action on this regard will be highly appreciated.

Mar 07, 2020

Updated by dhanesh ramlakhan Gentle reminder...

Verified Support

May 11, 2020

IndiGo Customer Care's response Dear Dhanush,

As checked our customer relations team is already in touch with you. Please revert to the same mail trail for further assistance, our team will help you in the best way out.

Regards,
Team IndiGo