[Resolved] Indigo Airlines — delivered damaged luggage upon arrival in kolkata from mumbai on 20.07.2019

Snehashis Ghosh

from Mumbai, Maharashtra

Address:

Kolkata, West Bengal

Flight no. Indigo air 6e - 123 from mumbai to kolkata on 20.07.2019. Pnr - zjmmgt
Passengers were mr. Satchidananda sinha and mrs. Bijaya sinha. Seat nos. 15b and 15c.
One luggage has been mishandled and body developed scratches and one of the four wheels has been severed and lost.
I am a patient and was on wheel chair. I was tired so could not spare time to complain within the arrival terminal before exiting.

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Sep 1, 2019

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Jul 20, 2019

Updated by Snehashis Ghosh 3 no pics enclosed.

Verified Support

Jul 22, 2019

IndiGo Customer Care's response HI,

We are sorry for the inconvenience caused. Our endeavour has always been to deliver the bag at the destination in good condition. Please know that all cases of the mishandled bag need to be reported at the arrival airport without reporting a bag damaged to an IndiGo representative will be deemed that passenger has received his/her bag correctly. Further, one of our representatives will contact you to address the concern.

Regards,
Team IndiGo

Verified Support

Aug 01, 2019

IndiGo Customer Care's response Hi,

We believe one of our representatives has contacted the passenger and addressed the concern. Please be assured that we always remain committed to assist our passengers in the best possible manner.

Regards,
Team IndIGo