[Resolved]  Indigo Airlines — denied boarding

Address:

Munger, Bihar, 721303

Jai hind Sir/Maam,

This is to inform you that I along with my family was denied boarding by your company on the flight

From Kolkata (CCU) to Port Blair (IXZ)

Flight number- 6E 972 PNR NO- Q9GG5Y, OY3K3V, B9S2RI, EBL8TS

On 07 Sep 18

Sir/Maam, as I was given a reason that I was late by 5 min to the check in counter whereas, my watch shows i am in with 48 min still left for takeoff. Ignoring whose time is correct I had requested and pleaded to the staff to allow us showing all the required documents and proofs of our identity and also requested to allow us considering as I was travelling with three ladies along with me but the staffs didn’t hear. I had finally offered them that I will not check in my luggage and will board the flight with hand baggage as there was still time left for boarding. That proposal too has been denied by your staff. The guy at counter C1 was too rude and uncooperative. Sir, with having a armed forces background I had expected a little courtesy and support from your staff but I am sorry to inform you that the staffs over there at that point of time shows no respect or sympathy for us. I along with my family was stranded in the air port watching fellow passengers boarding the flight. On that particular moment I wonder that on the same day earlier around 01 am (approximate) or so when I have received a call and SMS from indigo that the flight has got delayed by 40 min or so and the inconvenience is deeply regretted and we were forced to cooperate and bear with the airline then why the airline has not cooperated with us for so called claim of late by 5 minutes. This is indigestible. Also, the staffs expressed their inability to board all o[censored]s on other flights as there were no seats left. We had no other option left but to book another flight for port blair as it was very urgent for us to reach there on that day. We finally took a GO AIR flight (ticket attached) which departed at 0830 hrs on the same day. It is pertinent to mention that the harassment and pain suffered by all o[censored]s on that particular moment is indescribable and immeasurable in any scale of compensation measurement.

Sir, in view of the above, and to avoid any legal proceedings further in this issue, I humbly request you to look into the matter and grant us appropriate/necessary compensation. Your kind and favourable actions will be highly solicited.

Jai Hind

Shariful Ali SBI A/C No[protected]

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