[Resolved]  Indigo Airlines — denied entry after getting boarding pass.

Address:

Kannur, Kerala

I am a gynecologist 73 years old native of kuthuparamba, kannur, kerala. I went to chennai to attend the funeral of my uncle and had return ticket for flight 6e 7971 for 11th aug.19. Boarding time 1405 departure time 1450. I reached the airport 1.50pm. I got the boarding pass at 2.05pm. I went for security check, there was pandemonium there. I finished the checking and reached gate no 5 at 2.25 pm. The girl there told me that 1405 is the boarding time and they give 10 minutes grace time. I cannot go as gate is closed.in my ticket it is written that gate closes 25 minutes before departure. I reached there sufficiently early. She told me she cannot do anything. I requested her that i am a doctor and i have to attend op next day. She came upstairs with me. Mean time 5 more passengers came with the same problem saying they were held up at security check hence late. Now she said she cannot do anything. Go to no.50 counter and try for alternate arrangements. Only one flight was there to calicut. One o[censored]s chose that. I wanted refund. Then started another ordeal. I was told to go to the count on opposite side of counter 50. I got the instruction to go to front entry. I went out and reached other side of the same counter. Another lady there told me pointing her finger to left go that side. No counter was seen there except an entry point to inside of the airport. I came back. One full day is lost just because of callous attitude of the airline. Can i get a refund now?