[Resolved] Indigo Airlines — denied flight despite getting the boarding pass

[Resolved] Indigo Airlines — denied flight despite getting the boarding pass

P Poonamt from Gurgaon, Haryana

Hi team, I was travelling from kolkata to guwahati with my 2 kids on 21st dec. Pnr - cgnphd, flight time was 15:00 hrs. I got my boarding passes and reached the boarding gate 10 minutes prior the the flight time (Since there was long queue for security check, for reasons unknown to me and am a mother travelling with 2 kids and with luggage) i didn’t get any help despite letting the ground staff know about the issue. The concerned staff at the boarding counter were callous and gave different versions. First they advised that they will accomodate me n my kids in the next flight on payement of 1000 for each tickets. I was haarassed and after lot of to and fros between multiple counters, they asked me to pay 45k. Every employee of indigo gave me contradictory information. Imagine my plight and made me and my kids go throgh immense mental stress. Shame on your services. Regards, Poonam Was this information helpful? No (0) Yes (0)
Feb 7, 2019 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Dec 22, 2018 IndiGo Customer Care's response Hi Poonam, We understand missing a flight could be distressful. However, to ensure a hassle-free experience for everyone, we have to follow certain protocols like closing the gate before 25 mins of flight departure. Sadly, the passengers had reported at 1455 hrs for a flight scheduled to depart at 1500 hrs. Hence we were unable to allow the passengers onboard. Further, to make it as hassle-free for passengers as possible our airport team offered to accommodate in the next available flight, at a nominal cost of INR 1000 per passenger, which was denied. We'd like to clarify that re-accommodation is not followed as a policy, but with the intention to help our customers reach their destination at the earliest. We hope you would understand. Regards, Team IndiGo Dec 24, 2018 Updated by Poonamt I was never offered seats for 1000 bucks, as I have mentioned, I was asked to pay 45k . Had I been offered seats in next available flight, I would have never booked my tickets for 21 k. When was I offerd seats in the next available flight???? The ground staff categorically advised that the tickets are not assured and I have to pay 45k for 3 tickets. Kindly stop giving incorrect and misleading information. Lets not talk about intension of helping customers, when there is none. Verified Support Jan 03, 2019 IndiGo Customer Care's response Hi Poonam, We would like to connect with you, kindly share your contact number along with a convenient time via private message. Regards, Team IndiGo
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Nisha Modak

from Patiala, Punjab

I nisha modak .My flight was cancllled and from chd to srinagar.i was having urgent meet .i suffered .on the spot i was informed. Staff was not coperating at all.of Indigo airlines..The other flights were operating for the same deatination .why they canceld ours..!!..I am really upeset and suffred a loss

IndiGo Customer Care's response, Dec 25, 2018

Verified Support

Hi Nisha,

We are sorry for the experience. Please share your booking reference/ PNR number via private message so we may look into it.

Regards,
Team IndiGo