Indigo Airlines — Denied of Pre-booked meal (Corporate booking) on flight no. 6E 309 and 6E283 on 08 March 2015

Address:

Lucknow, Uttar Pradesh

I am a Corporate customer from RBI and had a corporate booking in your flight No. 6E 309 (Lucknow to Delhi) and further by 6E 283 (Delhi to Chennai), both on 08 March 2015. I had a pre-booked coupon for Special Service with code VGML. I was assigned seat no. 29C in flight no 6E 309 but, in spite of having a pre-booked meal, the eatables were not served by the air hostess Ms Sonia and when I asked for my pre-booked meal, she told that we don't have your pre-booked meal in our list and she went to check it. In the meantime, announcement for landing was made and she went back to prepare for landing. After landing, I again asked for the pre-booked meal, she told that since the flight has landed so, you can take it in the next flight i.e, . 6E 283 (Delhi to Chennai) and this coupon will be valid there. In my next flight 6E 283 from Delhi to Chennai, the air hostess Ms Komal denied the pre-booked facility and told me that this coupon is not valid in this flight. It is very sorry to mention that being a corporate customer from RBI and having a pre-booked meal, first I was deprived of my meal from Ms Sonia (6E 309) and, then I was denied the meal from Ms Komal (6E 283) due to which I remained hungry for more than 5 hours for no fault of mine. However, Ms Komal (6E 283) told me that you can pay again and take the meal. I just want to know that why should I pay again and again for the meal for which my company has already paid for. Infact, I even showed the coupon to Ms Komal but she denied me the meal. Therefore, please look into the matter and resolve the issue, as I had been cheated by Indigo. I will also write to my corporate head Office if, the matter remains unresolved from your side, as this is purely a cheating case and, I had been denied the meal for which my company has already paid for. If such type of cheating is being done to a corporate customer then its very sad on your company's part. Due to this matter, I requested my company to book my return journey from Chennai-Delhi-Lucknow through Air India on 14 March, 2015 instead of Indigo. Mahesh Singh Mob:[protected]