[Resolved]  Indigo Airlines — did not allow boarding so indigo could draw more money from me for rebooking

Address:Hyderabad, Andhra Pradesh, 440015

Name :sumita bajpai
Pnr : pb5f8p
Date of travelling : 5-march-2018
Flight: 6e872 & 6e137
Bajpai. [protected]@gmail.com

This is very very bad experience this time traveling in indigo. It seems indigo is simply doing business to loot and cheat people. The tagline of indigo is "on-time", i think that is only for public display, indigo itself doesn't follow his tagline.
On 05th march i had to fly from hyd on 6e872 @4:50 a. M morning,
Pnr: pb5f8p, but i reached @boarding counter, bangalore @4.00 a. M but they simply denied me to give the boarding pass and the reason they mentioned is you are 1 min late for boarding pass and the counter is closed. I doubt the the indigo staffs those are sitting in the counter, whether they are educated properly or not because i just requested 3-4 times to consider as i had some emergency and i had to go to hospital in bbs, but the way they behaved, it does not look like they are airlines staff, it seems like some local fish market people. This is how they are behaving with customers like customers are going in flight in free of cost, then i have to rush to indigo ticket counter for next flight accommodation which cost me rs. 6000/- and which is @08.30 a. M on same day obviously it was straight wastage of my money or i can say indigo cheated me.
It shows how indigo is doing his monopoly and cheating and looting people. It shows indigo can do whatever it wants like before time, flight delay and passengers will have to co-operate and adjust with that but indigo can co-operate his passenger for 1 min delay only for looting some money. Obviously it was really a very sad experience, obviously i am not going to fly again in this indigo flight who cheats its own customer as well as i will ask all my friends not to fly on this.

You are requested to kindly refund my money. Awaiting for your co - operative action.
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Apr 14, 2018
Complaint marked as Resolved 
IndiGo customer support has been notified about the posted complaint.
Verified Support
Mar 14, 2018
IndiGo Customer Care's response
Hi Sumita,

With reference to your post, we have investigated the matter and would like to summarize our findings for you.
You were booked to travel on flight 6E-872/137 from Hyderabad to Madurai which was scheduled to depart at 04:50 hours on 5th March 2018. As per policy, check-in closes 45 minutes prior to departure. Based on our records, you reported at 04:08 hours which is 42 minutes prior to the departure. Since our check-in counters were already closed for your flight, our staff was unable to accept you for the flight.

Further, our endeavor is to assist our valued passengers at all times, therefore with an intention to help you reach your destination, our airport team offered to accommodate you on the next available flight, subject to payment of applicable charges i.e. the difference in fare and re-accommodation charges, which we understand were accepted by you and you duly travelled to your destination. As always, we were happy to have provided assistance to you and would request your understanding in this regard.

We look forward to serving you on board again.

Regards,
IndiGo Team
Mar 23, 2018
Updated by Sumitabaj
Dont think as simple you can eat our money.I have escalated this issue dgca and "national consumer help line" also and they called me, soon they will help me out.
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Today my flight time is 02.25 am mid night but missing this flight today because i am 10 mints leaght please refunds this ticket THANKS
my contact number [protected]
IndiGo Customer Care's response, Mar 14, 2018
Verified Support
Hi Manpreet,

We understand that passenger was unable to board 6E 47. As checked, late reporting was the only reason, our staff couldn't accept the passenger on the flight. Our staff has no reason to deny boarding to passengers who report on-time. In fact, they try to accommodate passengers who report marginally late; However, passenger has reported after the counter closure, our staff could not accept her. As per our policy, check-in counters close 45 mins prior to the scheduled departure. Also, we advise our passengers to reach the airport 2 hrs prior to the scheduled departure to avoid any last min hassle. We request for your understanding in this regard.

Regards,
IndiGo Team

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