[Resolved] Indigo Airlines — did not allow boarding so indigo could draw more money from me for rebooking | |||
Name :sumita bajpai Pnr : pb5f8p Date of travelling : 5-march-2018 Flight: 6e872 & 6e137 Bajpai. [protected]@gmail.com This is very very bad experience this time traveling in indigo. It seems indigo is simply doing business to loot and cheat people. The tagline of indigo is "on-time", i think that is only for public display, indigo itself doesn't follow his tagline. On 05th march i had to fly from hyd on 6e872 @4:50 a. M morning, Pnr: pb5f8p, but i reached @boarding counter, bangalore @4.00 a. M but they simply denied me to give the boarding pass and the reason they mentioned is you are 1 min late for boarding pass and the counter is closed. I doubt the the indigo staffs those are sitting in the counter, whether they are educated properly or not because i just requested 3-4 times to consider as i had some emergency and i had to go to hospital in bbs, but the way they behaved, it does not look like they are airlines staff, it seems like some local fish market people. This is how they are behaving with customers like customers are going in flight in free of cost, then i have to rush to indigo ticket counter for next flight accommodation which cost me rs. 6000/- and which is @08.30 a. M on same day obviously it was straight wastage of my money or i can say indigo cheated me. It shows how indigo is doing his monopoly and cheating and looting people. It shows indigo can do whatever it wants like before time, flight delay and passengers will have to co-operate and adjust with that but indigo can co-operate his passenger for 1 min delay only for looting some money. Obviously it was really a very sad experience, obviously i am not going to fly again in this indigo flight who cheats its own customer as well as i will ask all my friends not to fly on this. You are requested to kindly refund my money. Awaiting for your co - operative action. Was this information helpful? | |||
Apr 14, 2018 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Mar 14, 2018 IndiGo Customer Care's response Hi Sumita, With reference to your post, we have investigated the matter and would like to summarize our findings for you. You were booked to travel on flight 6E-872/137 from Hyderabad to Madurai which was scheduled to depart at 04:50 hours on 5th March 2018. As per policy, check-in closes 45 minutes prior to departure. Based on our records, you reported at 04:08 hours which is 42 minutes prior to the departure. Since our check-in counters were already closed for your flight, our staff was unable to accept you for the flight. Further, our endeavor is to assist our valued passengers at all times, therefore with an intention to help you reach your destination, our airport team offered to accommodate you on the next available flight, subject to payment of applicable charges i.e. the difference in fare and re-accommodation charges, which we understand were accepted by you and you duly travelled to your destination. As always, we were happy to have provided assistance to you and would request your understanding in this regard. We look forward to serving you on board again. Regards, IndiGo Team | |||
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We understand that passenger was unable to board 6E 47. As checked, late reporting was the only reason, our staff couldn't accept the passenger on the flight. Our staff has no reason to deny boarding to passengers who report on-time. In fact, they try to accommodate passengers who report marginally late; However, passenger has reported after the counter closure, our staff could not accept her. As per our policy, check-in counters close 45 mins prior to the scheduled departure. Also, we advise our passengers to reach the airport 2 hrs prior to the scheduled departure to avoid any last min hassle. We request for your understanding in this regard.
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IndiGo Team