[Resolved]  Indigo Airlines — double payment of air ticket 20 oct 2019 booking ref repmjf

I purchased two tickets online from australia on the 14 sept19 ref dl1192009bl11148 to travel from delhi to varanasi on the 20 oct 19. We reached your delhi airport counter in time which was processing passengers prior to flight on the 20 oct 19. By the time we reached the counter 45 mints later we were told that our flight gate is closed and as such, we need to purchase a new set of tickets. Your staff member then stated that she did see us in line but did not ask to come forward as it was a no announcement area. I had to purchase a new set of tickets ref no dl11920108bt90541at a cost of rs 21868 ($260.49 aud) as our hotel in varanasi was already paid for. The new fight was arranged via jaipur and reached late afternoon instead of early morning.
Your staff should have called us to complete check-in and in my view, the extra cost of two tickets was entirely due to the lack of care and procedure in place. Please issue a full refund and advise how