[Resolved]  Indigo Airlines — Excess Baggage Charged with false information

Address:

Hyderabad, Andhra Pradesh

I travelled on Indigo flight 6E265 on 27th June 2014 from Hyderabad to Bangalore. My booking reference number is S3Q5UI. This was a corporate booking and therefore i was allowed 15kg check-in luggage and 10kg hand luggage, a total of 25 kgs. My check-in baggage however weighed 22kgs and my cabin baggage 13kgs, the total being 35 kgs. The excess weight therefore was 35kgs - 25 kgs = 10kgs However, the airport staff said that my hand luggage permitted was only 7kgs (though the ticket clearly showed 10kgs) and that i had to pay not for the extra 10kgs but extra 13kgs. Also, they said i have to check-in both the bags. I therefore paid for 13kgs extra, though i should have paid only for 10kgs. When i contacted Indigo customer service, they are now saying that all check-ed in baggage needs to be paid for; something i was never told in the airport. They further claim that they have waived 7kgs for me. Also, they claim that the call i made to their call centre was never made. Kindly look into this situation and provide justice. Thanks.