[Resolved]  Indigo Airlines — excess baggage charges falsely charged (pnr: blqzqg)

Address:

VISHNU MAHAL, D ROAD, MARINE DRIVE, MUMBAI 400 020.

My Wife SUJATA JAIPURIA travelled from Mumbai to Kolkatta on 9th July 21 and returned on 23RD July 21. While going the baggage weighed 16kg. She carried the same bag except 3-4 kgs she took out at Kolkatta, besides a second bag.
On enquiry I was told by Indigo customercare that only one bag is allowed to be carried and hence, I paid Rs.750 for additional bag. Besides I also paid Rs.2, 200 for additional 5 kgs just to be on the safe side and for hassle free travel by my wife.
But at Kolkatta airport the lady at the counter said that as you have paid for the extra bag, it's ok but the other bag weighs 28kgs. Firstly how is it possible that the bag which she brought can weigh so much and the bag is not too big to put things of that weight. She requested the staff that it is not possible so the office through the bad saying that this will not go. Disturbed my wife Sujata had to plead to take the bag and paid Rs.2, 500 as excess bag charges
On arrival, we tried to complain at the counter but to no avail. We checked the weight at Departure lounge and it weighed on 16kgs. Thereafter as we could not place complaint at Airport we complained to customer care on phone as also on email. But they directly denied anything can be done. Hence this complaint.