[Resolved] Indigo Airlines — extra baggage charges

Kandadai

Address:

Hyderabad, Andhra Pradesh, 500001

I booked my flight fro hyderabad to delhi on flt 6966 on march 13, 2018. Since i was going on an international flight from delhi, my luggage is few kilograms extra for a domestic flight. The reception counter lady told me that i have to pay for extra 7 kgs which comes to rs. 2100. Since, i had cash, i paid rs 2100 but later noticed that the lady gave me a receipt for rs 1500. Evidently there is a fraud taking place at the reception counters.

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Apr 17, 2018

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Mar 17, 2018

IndiGo Customer Care's response Hi,
As checked, the amount charged for 7kg excess baggage is INR 2100 as per the booking. However, we’d request you to share the picture of the receipt so we may get this checked with the concerned department.

Regards,
IndiGo Team