[Resolved] Indigo Airlines — extra charges as air ticket cancellation against tkt - pnr:z996ul

Anna Kadlaskar

from Mumbai, Maharashtra

Address:	Thane, Maharashtra, 401504
Website:	IRCTC.in

I have cancelled my indigo flight ticket for mum-dehradoon journey date-6thjuly 2018 pnr:z996ul, on 12th june:ticket fare was rs:3596.00 but after ticket cancellation i have received only rs 299.00
Please give the details of cancellation charges,
As per govt of india new order on 23rd may 2018 there is no cancellation charges applicable if we cancel air ticket before 24 hrs of journey. So why this huse amount is deducted from me?

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Jul 26, 2018

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Jun 25, 2018

IndiGo Customer Care's response Hi Anna,

Thank you for taking out time to communicate with us. We would like to inform you that the cancellation charges are applicable as per terms and conditions of IndiGo agreed upon at the time of making this reservation.

At IndiGo, we believe in complete customer satisfaction and our endeavour is to make travelling a hassle-free experience for our customers. Our cancellation and rescheduling policies are designed in a way so as to give our customers the freedom to cancel or reschedule their travel plans according to their own convenience.
We understand the fact that exigencies can occur at any point of time. Therefore, we allow you the flexibility to cancel a reservation up to two hours prior to the scheduled departure. We hope you will understand the need for our policies.

Regards,
IndiGo Team