[Resolved]  Indigo Airlines — extra debited amount was not received

Address:[email protected]

On 30th march 2019 i tried to select seats for my two travel in indigo. Totally 5 times i tried.in that 3 times the amount is debited from my account in the name of indigo. Till today i am not received the extra 1 time debited amount.

The transaction details given below please do the needful.
Thank you

1) transaction amount inr 300.00
Transaction id bdc41d988d5d[protected]
Date/time of transaction 30 march 2019 15:50 hrs

2) transaction amount inr 300.00
Transaction id bb570b724b5d[protected]
Date/time of transaction 30 march 2019 15:56 hrs

3) transaction amount inr 300.00
Transaction id 2bd74ce5dcd[protected]
Date/time of transaction 30 march 2019 16:07 hrs

4) transaction amount inr 300.00
Transaction id fb737f34469c[protected]
Date/time of transaction 30 march 2019 16:11 hrs

5) transaction amount inr 300.00
Transaction id 2185661d5f[protected]
Date/time of transaction 30 march 2019 19:06 hrs
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May 20, 2019
Complaint marked as Resolved 
IndiGo customer support has been notified about the posted complaint.
Verified Support
Apr 13, 2019
IndiGo Customer Care's response
Hi,

We wish to check this at our end. Please bear with us. We shall get back soon.

Regards,
Team IndiGo
Verified Support
Apr 15, 2019
IndiGo Customer Care's response
Hi,

We have responded to you via private message, kindly check.

Regards,
Team IndiGo
Complaint comments 

Comments

I had booked indigo from Kolkata to Ahmedabad dated 24th march ( PNR HI5Q2N) and I had paid RS. 1250/- for infant services, but I didn't get any services for the same.So I just want to know why you people took extra amount in the name of infant services if you are not giving any kind of services to infant.
IndiGo Customer Care's response, Apr 13, 2019
Verified Support
Hi,

We understand your concern. We allow 7 kg of hand baggage for the infant and we don't provide any specific assistance onboard for the infant. Further, please visit http://bit.ly/2pYAIXo to know more.

Regards,
Team IndiGo

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