[Resolved] Indigo Airlines — extreme delay in flight

[Resolved] Indigo Airlines — extreme delay in flight

N Nishaptalreja

Flight number 6e5389 was supposed to depart at 13:35 but it's 19:12 and still no signs of the plane. U people have no value for your customers time and loyalty towards you. Representatives here have no clue. The flight is on the runway since past 2-3 hours is what has been told to us. We are not getting any confirmation and the flight is getting rescheduled every 15 mins. This is heights of mismanagement and lack of any services towards your customers. You are encouraging people to never fly by your airlines every again. We are highly disappointed and never willing to fly with you. Resolve this issue asap Was this information helpful? No (0) Yes (0)
Mar 2, 2020 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Jan 26, 2020 IndiGo Customer Care's response Dear Nishaptalreja, We totally get how delays can impact our passengers’ schedules. We hope you would understand our operations dependent on various factors such as runway availability, air traffic congestion etc. which are beyond our control and determine our on-time performance. We recognize the importance of maintaining our flight schedules and assure you best of our efforts to eliminate or minimize the causes of delay, which are within our control. However, we have taken your feedback into account to ensure a more hassle-free experience on your next journey with us. Please be rest assured that we always remain committed to assisting our passengers in the best possible manner. Regards, Team IndiGo
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