[Resolved] Indigo Airlines — failed transaction intimation and refund | |||
I was booking my flight from jaipur to chennai through the indigo (Android) app but during the online payment the sum of rs. 12720/- for to and fro tickets booked in the name of hywyn singh and rose allen was deducted from my bank (Icici) but the ticket was not generated. Indigo (Ccavenue) merchant ref. No.[protected] Transaction [protected] dated 10.01.2019. Till date no sms nor any mail received for this. Kindly suggest what should i do. Hywyn singh [protected] Was this information helpful? | |||
Feb 13, 2019 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Jan 12, 2019 IndiGo Customer Care's response Hi Hywyn, This is unusual. Let us get this checked for you. Appreciate your patience Regards, Team IndiGo | |||
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2. To introduc as follwos:-
a. I paid for the reservation, but you have not issued the e-ticket
b. Flight date: ...
c. Flight number ...
d. my full name (spell if any for operator)
The operator shall ask your phone number or/and email address,
where the air carrier is able to issue the ticket.
Usually the above acts are is enoufgh to get the e-ticket due to the tech error.
If the e-ticket is not issued, you need to submit the writeen / elctronic complaint for
- refund, which is addressed to air carrier
or
- charge back, which is addressed to your bank - the card issuer
You need to have saved the receipt ( document confirming transaction), your own complaint, the reply of air carrier, bank till the final resolution / satisfaction.
If the complaint (refund/charge back) is not succeeed with 15 days (no eticket, no refund), you can bring the civil suite to the local court in your state, via laywer. Chargess start from 10000 for such type of cases.