[Resolved] Indigo Airlines — flight cancel due to your misguide/misbehave. | |
I am extremely sorry to inform you that me mrs. Momtaz begum and my friend jhorna begum bought your ticket from kolkatta to dhaka and our flight was on 23 march 2019 at 16.10. Accordingly, we entered your airport at 14.30 but your office/officers did not cooperate us once they told us to follow (C) this line and another one asked us (F) then again someone told us to follow (H). Then finally they refuse us from h counter. They told us "you cannot carry and handbag with your hand, if you want to carry you have to pay us 9000 rupee". But why we want to pay more but your officer did not allow us to entered into. They we tried to throw some our cloth and chocolate. But your officer did not allow us to throw any of it. Finally we want to go out your officer could not allow us to go out. Then 19.30 we get out from the airport. Such a behavior is not accepted from your reputed company and now we would like to inform you to return our money alongwith the compensation for our harassment. Mrs. Momtaz begum and Jharna begum Was this information helpful? | |
May 22, 2019 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Apr 19, 2019 IndiGo Customer Care's response Hi, We are sorry to hear that you feel this way. However, we would like to inform you that the baggage allowance per passenger per flight is 7 kg hand baggage and 20 kg check-in baggage. We have investigated the incident and found that you were carrying 16 kg of excess check-in baggage. Hence our staff was duty bound to charge the excess baggage above 20 kg per passenger. Since there was a delay in the payment of excess baggage from your end and boarding was closed till the time. Our staff was unable to accept you for the same flight. We look forward to your understanding. Regards, Team IndiGo | |
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