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[Resolved]  Indigo Airlines — flight canceled

Indigo flight 6e 402 (Pune to delhi) was canceled 7 hrs before the scheduled time at 8:30 pm on sunday 4-march-2018 after getting a reminder message in morning to do a web checkin.

When contacting the customer care, i got various reasons for the delay like technical reason, bad weather, flight canceled by the pune airport etc. I were offered a alternate flight next day after talking to customer care for 3 hrs and no compensation was offered by indigo for the harassment and mental anguish caused. I lost important working business hours next day but it was not a indigo concern.

This type of behavior and service was not expected from indigo. I hereby lodge my strong anguish and dissatisfaction on the services of indigo and lodge compensation for the business loss and discomfort caused by indigo. U are advised to compensate me for the discomfort and mental agony by u. If i do not get compensation i will lodge my claim through consumer court.

flight canceled
Complaint marked as Resolved Apr 5, 2018

Complaint Status

[Mar 04, 2018] IndiGo customer support has been notified about the posted complaint.
Verified Support
IndiGo Customer Care's response Mar 05, 2018
Hi Pankaj,

We sincerely apologize for the inconvenience caused to you due to the canceled flight 6E-402 from Pune to Delhi on 4th March 2018. After reviewing the matter internally, we would like to inform you that flight 6E-402 was canceled due to operational reasons. We recognize the importance of maintaining our flight schedules and assure you best of our efforts to eliminate or minimize the causes of delay/ cancelation, which are within our control. We do realize the impact of a flight cancelation on the convenience of our passengers and shall take your feedback into account to ensure a more hassle-free experience on your next journey with us.

Kindly visit Clause 13.2, for more information in case an IndiGo flight is canceled.

Further, as flight was canceled you can choose a refund or re-booking onto an alternative IndiGo flight at no additional cost (subject to availability). As checked, you had opted for flight move option. Therefore, we are unable to process any compensation in this regard and are hopeful that you will understand the need for our policies and see this matter in the right spirit.

We look forward to serving you on board soon.

IndiGo Team
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