[Resolved] Indigo Airlines — flight cancelled but not informed | |||||
My indigo flight pnr no. Is s9b3xb dated 26.11.2018 from goa to kolkata. Total 3 passengers. We came in goa airport at 10 pm for check in and found that our flight got cancelled and they have accommodate in a hopping flight via bangalore. We have not received any prior information about this cancellation through sms or phone call. While taking to their executive we came to know that they try to contact me but could not reach me. All through the day i received all official call and there was no disturbance at all. The hopping flight which we are accommodate will start at 2.10 am and will reach kolkata at 8.45am. Our connecting train ticket for tatanagar is at 6.20 am. Now we will not get this train and out total day important job got hold and we will incurring huge loss. We request indigo to accommodate in another alternative flight so that we can reach kolkata on or before 6 am but they are reluctant and their arrogance indicate that we as a passenger don't any value for our time. Since we are treated so bad and we are incurring so much loses so we request you to take proper action against indigo so that we get full compensation for our loss and also in future they give proper value for customer's time. Was this information helpful? | |||||
Dec 27, 2018 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Nov 26, 2018 IndiGo Customer Care's response Hi, We are extremely sorry to hear about your experience. Kindly share a suitable time so we may contact you. Regards, IndiGo Team Verified Support Jan 14, 2019 IndiGo Customer Care's response Hi, This shouldn't have happened. Our endeavour has always been to assist our customers to the best of our ability. We are therefore concerned to note your comments about our services and as a service provider, it is unfortunate to note that your recent travel with us has not been to your satisfaction. We would like to assure you that we have shared this matter with the concerned department, who in turn has counselled the concerned staff member. We have robust training and feedback mechanisms to ensure we implement feedback received from our customers to improve the quality of our services. Further, one of our representatives will contact you on this soon. Regards, Team IndiGo Verified Support Jan 14, 2019 IndiGo Customer Care's response Hi, Also, we would like to mention here that our customer relations team has sent you mail, please check and respond. Regards, Team IndiGo Verified Support Feb 16, 2019 IndiGo Customer Care's response Hi, As checked, our Customer Relations team has responded to you 05th December 2018 with E-mail ID -customer.[protected]@goindigo.in. Kindly write to us on the same email address to assist you on this. Regards, Team IndiGo May 10, 2019 Updated by krakshit Dear Sir, I have received a mail from your relationship manager that you will be compensating our loses by providing voucher worth Rs. 7050.00 against each passenger which we can utilise in upcoming trip. The validity of the offer will be for 6 month. Unfortunately till now we have not received any voucher from you. Request you kindly provide the same immediately with proper validity period as compensation. Total passenger was 3. So you will be providing 3 voucher each worthing Rs. 7050.00 Regards. K. Rakshit  | |||||
 3 Comments | |||||
Comments
I found that my complain was noted as resolved but till now I have not received any communication from Indigo that how they resolved my complain and what compensation they are paying me. Then how the complain got resolved.
IndiGo Customer Care's response, Jan 14, 2019
Verified Support
Hi,
This shouldn't have happened. Our endeavour has always been to assist our customers to the best of our ability. We are therefore concerned to note your comments about our services and as a service provider, it is unfortunate to note that your recent travel with us has not been to your satisfaction.
We would like to assure you that we have shared this matter with the concerned department, who in turn has counselled the concerned staff member. We have robust training and feedback mechanisms to ensure we implement feedback received from our customers to improve the quality of our services. Further, one of our representatives will contact you on this soon.
Regards,
Team IndiGo
This shouldn't have happened. Our endeavour has always been to assist our customers to the best of our ability. We are therefore concerned to note your comments about our services and as a service provider, it is unfortunate to note that your recent travel with us has not been to your satisfaction.
We would like to assure you that we have shared this matter with the concerned department, who in turn has counselled the concerned staff member. We have robust training and feedback mechanisms to ensure we implement feedback received from our customers to improve the quality of our services. Further, one of our representatives will contact you on this soon.
Regards,
Team IndiGo
Dear Sir/Madam,
Till now the mater is not resolved and as mentioned by indigo I have not received any mail from Indigo regarding how they compensating our loses. Request you to take strong action against Indigo so that they should not make any false statement and they should immediately arrange for compensation.
Regards.
Kamalesh Rakshit
Till now the mater is not resolved and as mentioned by indigo I have not received any mail from Indigo regarding how they compensating our loses. Request you to take strong action against Indigo so that they should not make any false statement and they should immediately arrange for compensation.
Regards.
Kamalesh Rakshit
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We believe that one of our representatives has contacted you and was able to address your concern. Please be rest assured that we always remain committed to assist our passengers in the best possible manner.
Regards,
IndiGo Team
Your representative contacted me and I share our bad experience. We like know how you want to compensate our loses, suffering and what rectification you want to make in your system so that in future your personal should not take your customer for granted.