[Resolved] Indigo Airlines — flight cancelled by indigo for technical issue in aircraft

1 Review
 Zameer Irfan on Feb 11, 2019
Dear sir /madam
I am zameer irfan
I had indigo from flight from 6e92 bkk to chennai on 08/feb 2019 pnr# fgcd7t. Early morning @04:00 am
And same time i had my air lanka flight from chennai to doha on 08 /feb 2019 @ 16;00 hrs (Non refundable) boarding pass issued pob in board. After 3 hrs the declare flight cancel
Cause of technical issue rise in aircraft indigo cancel the flight
There was no flight to connect to chennai to catch my doha flight from chennai
If i not reached on 08/feb 2019. My residence visa was cancell in doha
I spoke to indigo officer he just said its not there porblem if i had other airlines company flight. So because of ingigo failure i loose uss 500 to book new flight from bkk to doha to avoid my job lose
To reach before 08/02/2018, and the officer cancel my ticket 6e92., please tell me who is responsible that i loose uss 500 dollar lose because of indigo technical fail in flight
Looking to get positive feedback

Or only indigo paid i fair to my cancelation ticket?
Please advice
Complaint marked as Resolved Mar 25, 2019

Complaint Status

[Feb 11, 2019] IndiGo customer support has been notified about the posted complaint.
Verified Support
IndiGo Customer Care's response, Feb 19, 2019
Hi Zameer,

We are sorry for the delayed response. We would like to state that our operations dependent on various factors some are beyond our control and determine our on-time performance. We do recognize the importance of maintaining our flight schedules and assure you the best of our efforts to eliminate or minimize the causes of flight cancellation. But, if an IndiGo flight is cancelled or delayed for more than 2 hours or rescheduled for 1 hour earlier, you can either re-book on another Indigo flight or cancel. The re-booking is done at no extra charge and the entire amount is refunded in the case of cancellation. As checked, we have processed the full refund for the flight in the travel agency account used for making the booking. Kindly contact the respective travel portal to claim the same. Also, you may write to us at customer.[protected]@goindigo.in for further assistance in this regard.

Team IndiGo
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