[Resolved] Indigo Airlines — flight delay

Rajat Sengupta

from Coimbatore, Tamil Nadu

Address:	Chennai, Tamil Nadu, 600114
Website:	[email protected]

Dear team, myself rajat sengupta reference no - xer4nm from guwahati to chennai time was by 14.25 hrs on 22nd september, but received message about flight delayed which around one hour. I supposed to attend business dinner by 20.30pm in chennai today. Now it is very difficult to attend that. What should i do now? Will you allow us if we are delayed by even 15mins also? Please do needful, i can't bare this. Waiting for your response.

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Oct 26, 2018

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Sep 24, 2018

IndiGo Customer Care's response Hi Rajat,

We sincerely apologize for the inconvenience caused to you due to the delay in flight 6E 596 from Guwahati to Chennai on 22nd September 2018.
After reviewing the matter internally, we would like to inform you that flight 6E 596 was delayed due to Air Traffic Congestion at Bhubaneswar airport which is beyond our control. We recognize the importance of maintaining our flight schedules and assure you best of our efforts to eliminate or minimize the causes of delay, which are within our control. We do realize the impact of a flight delay on the convenience of our passengers and shall take your feedback into account to ensure a more hassle-free experience on your next journey with us.
We highly appreciate your patience and understanding in such situations and look forward to serving you on board soon.

Regards,
IndiGo Team