[Resolved] Indigo Airlines — flight delay

[email protected]

from Mumbai, Maharashtra

Address:

Gandhinagar, New Delhi, Delhi, 110058

Sir flight delay 6E2044 on 13.8.19 I missed next connected flight Delhi to Amritsar. After complaint to Indigo they give after long time delay certificates. But Air India did not grant it. Also not good response from your representative at shift time between 5 to 7 pm on same day. I also complain at information center. Sir due to this my travels to Amritsar affected with my family (time, money & potential for table to table complain). I think you must think not for on passenger but shown in future I travelled in lots of my life. Even if costly other flight I book another company. Also bad effect in my circle. Alternately effect in your business.

+1 photos

Was this information helpful?

No (0)

Yes (0)

Sep 18, 2019

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Aug 16, 2019

IndiGo Customer Care's response Hi Hitesh,

We understand how delays can impact our customers. We would like to state that our operations dependent on various factors such as runway availability, air traffic congestion etc. which are beyond our control and determine our on-time performance. We recognize the importance of maintaining our flight schedules and assure you best of our efforts to eliminate or minimize the causes of delay, which are within our control. However, we have taken your feedback into account to ensure a more hassle-free experience on your next journey with us. Please be rest assured that we always remain committed to assist our passengers in the best possible manner.

Regards,
Team IndiGo