[Resolved] Indigo Airlines — flight delay / passengers boarded without the captain | |||
On 06/ 06/ 2019, I have boarded flight no. 6E- 2484. The flight was scheduled to leave at 23: 30 but for the next four hours, they kept sending messages that it is delayed. The worst thing they did was to have the passengers board the flight without the pilot and sit for more than two hours inside. When one of the passenger asked about it and filmed the reply of the crew, the pilot started blackmailing him saying, unless the video is deleted he will not take off the flight. Is there a worst goon than this? One of th worst airline in the present time... better the airline pay back a compensation and refund the amount for not informing the passengers on time about the delay. Was this information helpful? | |||
Jul 21, 2019 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Jun 19, 2019 IndiGo Customer Care's response Hi Samuel, We regret the inconvenience caused. We would like to inform you that flight 6E 2484 was delayed due to operational reason. We would like to state that our operations dependent on various factors such as runway availability, air traffic congestion etc. which are beyond our control and determine our on-time performance. Also, we'd like to clarify that clicking photographs of the staff are strictly not allowed. We completely accept that our staff should've handled this in a much better manner. We have taken your feedback into account to ensure a more hassle-free experience on your next journey with us. Please be rest assured that we always remain committed to assist our passengers in the best possible manner. Regards, Team IndiGo | |||
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