[Resolved] Indigo Airlines — flight delayed mumbai - patna sector via calcutta

Vidya Poojary

from Mumbai, Maharashtra

Address:

702, DAMJI SHAMJI BUSINESS GALERIA, LBS MARG, KANJURMARG WEST, Mumbai City, Maharashtra, 400078

Pnr no. Twrbph. I traveled urgently to patna by flight no. 6e5313 & 6e688 mumbai - kolkatta - patna sector & respectively. The flight was delayed and indigo staff in mumbai confirmed that i will be able to take my flight to patna at kolkatta. On arrival at kolkata the flight departed and in order to reach earliest at patna to attend my father's funeral i bought spice jet flight as the available flight from indigo was much later.
Staff at kolkata has promised to issue refund for kolkata - patna sector and give me voucher for mumbai - kalkata sector. Unfortunately neither has been received by me. Kindly look into the matter and do the needful.

Umesh

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Jan 5, 2020

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Dec 03, 2019

IndiGo Customer Care's response Hi Umesh,

We are sorry to hear about your experience. As checked, our customer relations team has assisted you in his regard.

Regards,
Team IndiGo