[Resolved] Indigo Airlines — flight got preponed but wasn't intimated[indigo flight].

rajukinvi

from Bengaluru, Karnataka

Address:	Bangalore, Karnataka, 560100
Website:	www.goindigo.in

Hi today i was suppose to travel to my hometown, have booked my tickets 3 months prior and had planned everything. my TICKET No was OY6SSY [INDIGO 6E-341], FLight was on 31st OCT 2018 at 21:40 PM, but it got preponed to 12:00 PM, 31st OCT 2018, but i didn't get any mail/or call, so wasn't knowing about these changes, When i reached airport they denied boarding stating that flight No/Timings was changed and the flight has already departed i called INDIGO customer care they told flight was changed and was intimated to HAPPY EASYGO then i called HAPPY EASY GO customer care they told it was airline responsibility to intimate the passenger, so now since you are complaining we will take 48 hours to verify this, but if you want to go now you should do a fresh booking. Now i have to pay thrice the price of the original amount with which i had booked and now i don't have money to book so finally i'm helpless.. now what shall i do???

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Dec 7, 2018

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Nov 01, 2018

IndiGo Customer Care's response Hi Raju,

We regret to hear about the experience. As checked, we have sent multiple notifications on the registered email ID regarding the change in timing. Further, we always recommend to our passenger to update their contact details at the time of booking, to receive uninterrupted notifications regarding any update in flight schedule. Now, you may contact the respective travel agency used to make the booking to claim the no-show taxes.

Regards,
IndiGo Team

Nov 01, 2018

Updated by rajukinvi Hi Indigo i have booked my tickets using [protected]@gmail.com as my registered email-id, but i didn't get any mail regarding the flight schedule changes, i have checked my mail many times, so i'm sure about it. Could you please check, on which email-id you have notified about the flight changes.
what is this no show taxes things, since i have not selected any things like this while booking. So what it has to do with me ??
FYI. The travel agency name is HAPPY EASY GO.
https://www.happyeasygo.com

Nov 01, 2018

Updated by rajukinvi I have attached an image which shows the mail-id is [protected]@happyeasygo.com, which is not my email-id with which i have booked, and as Indigo told in the conversation they have dropped mail to this id about the flight no/ timings changes, but no body is reading any mail from this mail-id, so it's useless. My concern is if i have provided my email-id while booking the tickets then why my email-id is not there in the passengers contact details, if it wasn't useful then why passenger is providing other personal contact details in case of emergency. If mobile no is the only point of contact then we shouldn't provide address, mail-id and alternate mobile no for contacts.
As i got a call from Indigo customer care executive he told your mail-id is not correct it's not your personal mail-id, it's a case of negligence from the agency[Happy Easy Go] they should provide your mail-id in customer details section. they are the one who is responsible for this mistake, But when i contacted the agency[Happy Easy Go] they agreed they should provide customer mail-id but now since the mistake is done they are not ready to compensate, they are telling give your feedback that the mail id should be passengers mail-id we will keep in mind and from next time onwards this mistake will not occur. But they can't compensate.

It's a cse of negligence from the agency or what ever contractual deal the agency and the airline has, but since my contacts details were not provided correctly im suffering from this and i will not be able to go home and enjoy my holidays.

Nov 01, 2018

Updated by rajukinvi I have uploaded an mail snippet in which the agency is telling We don’t update email address to the airline due to security reasons. This is completely nonsense reply as I have never told them not to share my email address to airline service provider...
please take a strict action against this fake agency who use to lie for each and every reason...

Verified Support

Nov 05, 2018

IndiGo Customer Care's response Hi Raju,

We believe that our customer relations team has assisted in this regard via email. We look forward towards your understanding.

Regards,
IndiGo Team

Nov 05, 2018

Updated by rajukinvi Thanks Indigo.
Can someone please add Happy Easy Go to this query? As now it is pending with them and I’m not getting any reply for them.
Website
www.happyeasygo.com