[Resolved]  Indigo Airlines — flight issue

My family including my old parents were flying to jaipur from trivandrum on 25th july by indigo flight no 676 supposed to depart at 5.10 pm to bangalore with eta 6.25 pm. The connecting flight from bangalore was again indigo no 838 at 7.40 pm for jaipur.
The travellers were my parents
Sanotsh kumar manglunia and prem lata manglunia and my sister julie khetan and brother in law umesh khetan
My mother is heart patient and father is old and isover weight with problem in walking. We had requested wheel chair for both as they have difficulty in walking.
The flight from trivandrum was delayed by 40 minutes and as result the flight arrives late at bangalore
On wheelchair my father was moved to the connecting flight with indigo staff. The flight to jaipur was only 25 minutes away andthey all rushed madly to the connecting flight causing them health problemsbdue to severe stress. However indigo despite their own staff with us did not board our family on the flight to jaipur. They then asked them to go by midnight flight which would have been hazardous for my parents.
Finally after lot of requests and persuasion they gave us a flight in the morning and a 2 star poor hotel with no lift which my parents had to climb the stairs
Finally they reached jaipur with great diffuculty next day.
It was all due to fault of indigo as their flight from trivandrum. Was delayed
My parents are under medical supervision now and my brother in law lost a very important contract due to delayed arrival at jaipur
I would like to take action against indigo and claim rs 5 lacs as compensation amount from them for all troubles, health issues and losses incurred due to them.
Dimpal agarwal
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