[Resolved] Indigo Airlines — flight schedules

ayushi83

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh, 500084

I booked a flight from Hyderabad to Pune (6E- 496) with PNR SM6C5E for 7 feb 2019 to start at 14:25. Due to traffic I reached at the counter at 13:40, but was refused entry very rudely and told to book another flight even when it was mentioned 25 min in message. I booked another flight (6E- 118) with same PNR scheduled for 22:05. I stayed at airport. At about 19:00 I checked in and with my boarding pass reached the boarding gate.
At 19:12, I got a call and message stating the flight was cancelled.
Now, I was given a flight to Pune via Bangalore.
From Hyderabad to Bangalore (6E- 6505) which was scheduled for 20:35 started at 23:56 because it was firstly late and then the pilot realised his licence was cancelled after boarding started, so a another pilot was arranged.
Then from Bangalore to Pune( 6E- 699) scheduled for 3:05 started at 5:45.
I missed my appointment and need compensation from Indigo, because of their terrible mismanagement I faced a lot of inconvenience and fear for my safety. I would not have this all, if only they would have allowed me in at 13:40.

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Mar 28, 2019

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Feb 19, 2019

IndiGo Customer Care's response Hi Ayushi,

We understand missing a flight could be upsetting. However, to ensure a pleasant experience for everyone, we have to follow certain protocols like closing the check-in counter before 45 mins of flight departure, also, mentioned on the itinerary sent via email. Sadly, you had reported at 1345 hr for the flight scheduled to depart at 1425 hrs, hence we were unable to allow you onboard. Further, flight 6E 118 Hyderabad to Pune was cancelled due to bad weather and our team has accommodated you in next available flight. while we work hard to minimise delays, our operations are dependent on many factors, some beyond our control. All of these determine our on-time performance. But we are sorry your flight was late.

Regards,
Team IndiGo