[Resolved] Indigo Airlines — food poisoning

Kailash Gaonkar

from Mumbai, Maharashtra

Address:	Thane, Maharashtra, 400605
Website:	www.goindigo.in

Hi all,

I have traveled from indigo airline on 18th jun from chandigarh to mumbai from flight number 6e 264 (Pnr wetqgj), departure 12:15, seat number 6a.

During the flight veg tomato cheese sandwich served to me. Few hours after consuming the sandwich i fell ill. I had severe stomach ache which led to food poisoning.

I have been suffering from last two days with diarrhoea, nausea & high temperature. I consulted my gp and he diagnosed me with food poisoning. After few bite i felt it is stale and not smell good however i had it considering that indigo will not compromise on quality of food.

I have always enjoyed fly with indigo but severity of the food poisoning caused me terrible suffering. I have to take leave from my office and postpone my other plans.

I would like to hear from you on what action is taken to ensure it shouldn't happen in future with anyone.

I have dropped an email to register this complaint to indigo email id but not received proper response from team. Its been more than 15 days but yet to receive proper response from concern team

Regards,
Kailash

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Aug 2, 2018

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Jul 02, 2018

IndiGo Customer Care's response Hi Kailash,

This is not the experience we want our customers to have. As checked, our customer relations team is working on your concern and will get back to you once they've completed their investigation. We appreciate your patience in this regard.

Regards,
IndiGo Team