[Resolved]  Indigo Airlines — forcefully stopped by staff to check in

Address:

Patna, Bihar

Me and husband were forcefully stopped by indigo staff and supervisor on patna airport to check in, stating we were late but we were 1 hr before time. (Flight number 6e342, patna to bangalore). We directly went to counter and they guided us to scan the bag which took around 5 mins and that time the staff seating on the counter did not even tell us to hurry up. There was no announcement from indigo staff for passengers if getting delayed to flight. 2 out of 3 counters were full of passengers and the remaining did not had any staff. After waiting time of 15 mins in queue we were informed that we can not check in because of the delay from us which is completely a lie. They took around 15 mins to complete the process for the passenger standing before us. They mentioned to us that there was a manual announcement but for almost 15 min we did not get to hear anything either via manual or mike announcement. We had to pay huge to book our flight next day. There are many instances earlier where we checked in half an hour before time but we were never stopped instead we are being taken by staff to the flight. Apparently it appears to us the ticket has been sold to someone else. This is ridiculous and we are complaining in consumer court.