[Resolved] Indigo Airlines — forcing customers to book expensive flight by not allowing them to board flight

Shalug@123

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka

I was 1 min late to boarding place due to security check queue. Indigo person did not allow me to board flight saying boarding closed. Though bus was standing in front of me. After that they send to us to another. She send to reservation counter so that they can mint money from us by booking next day flight. They are fraud and cheaters. I need refund and action against them for harassing pessangers

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Nov 24, 2019

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Oct 24, 2019

IndiGo Customer Care's response Hi,

We understand your sentiment, however, it is pertinent to note that reporting on-time is the passenger's sole responsibility and in case passengers fail to report within the designated time frame, our staff cannot accept them for the flight. We look forward to your understanding.

Regards,
Team IndiGo