[Resolved]  Indigo Airlines — gold bangles stolen by indigo staff from checked-in baggage

Address:

Howrah, West Bengal, 711202

During my flight from kolkata to delhi in india, i boarded the flight 6e 417 (A320) on 13th feb, 2019.

I had one locked checked-in baggage of 18 kilos (Paid 1200 inr extra).in that baggage, i kept two gold bangles, which is allowed/ passed though the security check as well.
I got the baggage returned at delhi (T1 terminal) on the same day and started for another onward journey to munich, germany.
When i received the baggage at delhi, the indigo tag/sticker in the lock was intact and the lock was okay.

However, today morning, when i returned to my home at munich, i found that those two bangles are missing and the small bag inside (In which i kept the box of the bangles) is also unzipped.

I presume, i am confident that the indigo ground staff (Or anyone else responsible) have stolen the bangles. I want to state my following opinions in support:
A. Someone during the baggage transfer from kolkata to delhi has opened the bag and stolen the bangles, again locked and put a new indigo tag/sticker in the lock, so that it seems normal.
B. If during my onward journey from delhi to munich this incident has had happened, the indigo tag/sticker would not be intact, would have been punctured in the hole part of the lock. The baggage was properly locked and indigo tag/sticker was intact in munich airport as well.
I have discovered this robbery at my home in munich, when i have opened the bag with my keys.

This is very very shameful incidence that i have faced involving indigo service. I could never imagine how unsafe/ vulnerable we, the passengers are!
Me and my husband are a frequent and unerring travelers in indigo. This is just not done.

I would like to request you to investigate this matter and return back my stolen valuables. I am attaching the pictures of the bangles, the small pouch inside which the bangle-box was kept (Also found unzipped inside the checked-in baggage), my boarding pass and the checked-in baggage slip.

Please do the needful and give me back my valuable or reimburse me accordingly.
And, further statements like "we have checked with our staff and no such incidents are reported" are not encouraged prohibited.

Thanks,