Indigo Airlines — Ground staff swati at lucknow airport - not following rules entirely

Address:	Ranga Reddy, Andhra Pradesh, 500049
Website:	www.goindigo.in

I did the web check in on 27th May 2016 for the flight 6E - 741 from Lucknow to Hyderabad of 4 tickets 2 adult and 2 children.
Complaint -
1. There was no separate queue and the counter for the web check in passengers. We were suppose to follow the same queue for a manual check in.
2. Around 26 to 28 seats were vacant in the flight on board . I requested the ground staff Swati to just check-in the extra 4-5 kgs of luggage . But her behavior was unexpected . Even her co- colleagues were asking her to do the same but she refused.
3. I was carrying some pottery items which was the work of potters I was suppose to display here in Hyderabad.
4. I was asked to dump the same at Lucknow Airport as the value of the product was not even equivalent to 1 kg of extra luggage charge.
5. She weighed only my hand luggage and did not even weighed the luggage for any other passenger. If its a rule to weigh the hand luggage it should be applied to every body. in my 8 years of travel with indigo airlines never my hand luggage was weighed.
6. It was a vacant flight so I requested for the same otherwise I also understand the limitations of the air luggage.
7. Flight was delayed by 20 mins. When we can adjust with them, then, in a hospitality industry we can expect some small favors. We don't travel for free so we don't expect any misbehavior.
Regards !
Noopur Saxena
Phone number - [protected]
Booking Reference number - FY3ZPW with indigo airlines ( domestic)