[Resolved] Indigo Airlines — harassed at goa airport | |
I flew from goa to bangalore on indigo on the 17th september. I was carrying 2 liquor bottles extra than the allowed and was harassed by an indigo staff - caitano. He says rule is only 5 litres per person. If there is such a rule, it should be displayed prominently and passengers should not be harassed by security staff whose duty is not to count bottles! I was never ever harassed by any airline before including indigo, and i took the same amount of liquor travelling alone in the month of august... One cannot expect to go online to indigo website and check every fine print. Such harassment from an airline that too by security staff is embarassing. Liquor is not a prohibited item to carry, and passengers should not be put to inconvenience for carrying a couple of bottles extra. If there is a rule, it should be displayed! Was this information helpful? | |
Oct 25, 2019 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Sep 23, 2019 IndiGo Customer Care's response Hi, We are sorry to hear that you feel this way. We would like to clarify that passengers may carry upto 5 Liters of alcoholic beverages. Please visit the link https://bit.ly/2QMnjf0 regarding ''Carriage of Alcoholic beverages. We look forward to your understanding. Regards, Team IndiGo | |
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