[Resolved]  Indigo Airlines — harassed by ground staff nafisha at the check in counter

Address:

New Delhi, Delhi, 110054

16/09/2018
Harassed by indigo airlines staff 'nafisha' at the igi aiport terminal 3, check in counter. I was planning to visit dubai to see my brother who had had a stroke and was an emergency. I booked a flight today itself via indigo with pnr number fh9lqq.
As i reached the check in counter, i was told by nafisha to step aside and said my pnr did not exist and there was no booking. She misbehaved and was extremely rude and insenstive and ignored me and did not listen to a word. I was badly harassed by her and i missed my flight today to see my brother who is sick.
I went to the other indigo centre and they told me i 'have ' a pnr number and i should go to the counter again and speak to the staff as they could see i had a ticket and 'nafisha' will have to issue a boarding pass. I ran back to the counter. Nafisha absolutely refused to talk or listen or do anything. Even refused to speak to the indigo officials. Finally i have missed my flight and want to report nafisha please. She has caused me great harassment and action needs to be taken against her.