[Resolved] Indigo Airlines — headache and ear problem

Siddhu01

from Mumbai, Maharashtra

Address:

Sagar, Madhya Pradesh, 470002

I am travel on dated 05 oct 2018 on banglore to nagpur by indigo 6e 955 airlines.
I am faced the problem of in my ear and headache and air cooled in not properly
I am badly feel in flight my head and my ear and nose very pain during the flight my mom also travel in this flight his bp too high mu brother, wife, son and i talk to other people they also says the same problem
Air cooling also very low

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Nov 7, 2018

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Oct 06, 2018

IndiGo Customer Care's response Hi,

We are sorry that your in-flight experience with us wasn’t pleasant because of the difference in air pressure. We would like to inform you that some passengers may experiences discomfort in the ears during takeoff and landing which can be relieved by swallowing, chewing on a bubble gum, or slightly pinching your nose while releasing the pressure from your ears. It is also advisable to stay hydrated during the flight to minimize the risk of pain in the future. However, we do our best to maintain a pleasant temperature on-board. When it’s very hot outside at an airport, the temperature onboard can rise quickly. We keep the air cool using air conditioning system, but sometimes it can take a while before you feel this. While environmental considerations mean that we do try to limit the use of air conditioning on the ground whenever possible. Please be assured of our constant efforts to provide a hassle-free travel experience to our esteemed passengers.

Regards.
IndiGo Team