[Resolved] Indigo Airlines — horrible staff | |
This is by far the worst experience i have ever come across. My flight was said to departure at 7pm and i was at the airport 1 hour before and after reaching the counter for baggage drop, the indigo airlines staff says i can’t check in because i am late. I was well on time and after that, your staff wants to make more money and couldn’t even offer me the next flight. They said the next flight is full but they were giving seats of the next flight to other customers who were ready to pay. Highly dissapointed. Indigo has lost a customer forever. Was this information helpful? | |
Mar 22, 2019 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Feb 12, 2019 IndiGo Customer Care's response HI Agriti, We are sorry to know that. Our staff has no reason to deny boarding to passengers who report on-time. In fact, they try to accommodate passengers who report marginally late. Further, you may share the booking reference/ PNR number via private message so we may look into it. Regards, Team IndiGo | |
 2 Comments | |
Comments
I went to your counter for help to accommodate me on the next flight, instead they were demanding for 20, 000 rupees to delhi one way to put me on the next flight and was blaming it is my mistake. If demanding more money is the way you accommodate passengers to the next flight even after telling them it’s an emergency, is by far the worst experience ever.
That was my last travel with you guys.
That was my last travel with you guys.
IndiGo Customer Care's response, Feb 12, 2019
Verified Support
Hi,
As conveyed earlier, kindly share the booking reference/ PNR number via private message so we may look into it.
Regards,
Team IndiGo
As conveyed earlier, kindly share the booking reference/ PNR number via private message so we may look into it.
Regards,
Team IndiGo
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I Need the certificate at the earliest proof as I need to submit the same for LTA purpose.
Appreciate a quick action on this.
Apologies for the delay in response. Please check your inbox we have mailed the Travel certificate on the registered email ID.
Regards,
Team IndiGo