[Resolved]  Indigo Airlines — indigo airlines did not allow online check-in and e-boarding pass and now charging money for travel certificate

Address:

Chennai, Tamil Nadu, 603103

I have written multiple emails and made call to customer service but no resolution yet.

Your system did not allow me to do web/mobile check-in and get e-boarding pass for pnr number pjy94e, which i notified at airport check-in desk as well. Now when i call customer service to get copy of boarding pass then i'm asked to get travel certificate by paying inr 1600.

Why should i pay for shortcomings and negligence of indigo? Is it some sort of fraud to not allow online check-in and don't provide e-boarding pass and then charge for travel certificate?

Why i was not able to have online check-in and e-boarding pass?

I'm not in agreement to make payment for it when there is a fault from indigo at first place. If this issue is not resolved then i'll be forced to seek legal opinion and social forums.