[Resolved] Indigo Airlines — indigo airlines did not allow online check-in and e-boarding pass and now charging money for travel certificate
Chennai, Tamil Nadu, India
Prpriyankjammar on Jan 6, 2018
I have written multiple emails and made call to customer service but no resolution yet.
Your system did not allow me to do web/mobile check-in and get e-boarding pass for pnr number pjy94e, which i notified at airport check-in desk as well. Now when i call customer service to get copy of boarding pass then i'm asked to get travel certificate by paying inr 1600.
Why should i pay for shortcomings and negligence of indigo? Is it some sort of fraud to not allow online check-in and don't provide e-boarding pass and then charge for travel certificate?
Why i was not able to have online check-in and e-boarding pass?
I'm not in agreement to make payment for it when there is a fault from indigo at first place. If this issue is not resolved then i'll be forced to seek legal opinion and social forums.
Complaint marked as Resolved Mar 19, 2018
Verified SupportIndiGo Customer Care's response, Feb 15, 2018
with reference to your request, we believe that you now have received your travel certificate as desired.
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