[Resolved] Indigo Airlines — indigo airlines misled the petitioner | |
The magistrate has to inform you that the applicant had booked your airline tickets to[protected] with his family from delhi to pune. The applicant's flight was on 4:50 in the morning. Whose ticket number djrv6b, thzs2n in which applicant you have other family members in which two women with me, in which my mother was a senior citizen and the other woman was my sister and i had two children with me. I had two nephews with me. I reached delhi airport with my family at around 4 am in the morning and i showed my tickets to your staff. They asked me to do a counter boarding. After a while i went to the g counter asked for. But no staff gave me the right information. Nearly 15 minutes on counter g is standing for boarding. After sometime some g10s were sent back. There a service agent from your airline was sitting there, he took some time and talked to me about the flight. Before that, on a countor i was on a counter, a woman recovered 200 rupees from sending my baggages. When i asked for 200 rupees, that your female agent asked me to give it later and after some time, i and my family were told to leave the airway by saying that your flight has left. The honorable person also collected 200 rupees for sending my baggage from me and asked me to go from another flight. This is a tragic and unmanned event. If your staff helped me, i would have been able to travel from time to time and did not even leave my flight. You can see the rest of the incident by seeing the cctv footage located there and how the entire airport was running after taking the kids on that day. There was no one to help me. Your staff should not have treated such inhuman behavior, should help the helpless person. I want you to take legal and correct action on your staff. If you do not have the written action of your said staff, then your applicant will be compelled to take legal action by your airline and your staff. Sachin chaudhary Mo no. [protected] [protected] Email id [protected]@gmail.com Was this information helpful? | |
May 10, 2018 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Apr 09, 2018 IndiGo Customer Care's response Hi Sachin, We understand passengers were unable to board flight 6E 643. Please note, check-in counters close 45 mins prior to the scheduled departure. As checked, passengers reported to our counters at 04:23 hrs for a flight scheduled to depart at 04:50 hrs. Our staff has no reason to deny boarding to passengers who report on-time. In fact, they try to accommodate passengers who report marginally late. However, as passengers had reported after the counter closure, our staff was unable to accept passengers for the flight. Further, we would like to assure you that we have shared your feedback with our Delhi airport manager to ensure that the concerned staff member is counselled to be extremely courteous, responsible and sensitive while assisting passengers at the airport. Please be rest assured that we try our best to assist our passengers in the best possible manner. Regards, IndiGo Team | |
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