[Resolved] Indigo Airlines — indigo airlines - missed my flight because of non-cooperation of indigo employees, very bad service with zero humanity

Aparna A Biswal

from Bengaluru, Karnataka

Address:	Khordha, Odisha, 751020
Website:	Indigo Airlines bhubaneswar, odisha

I am uploading my ticket details below. On 21st april i had a flight booking from bhubaneswar to bangalore in indigo airlines.5 days before i had a surgery and a severe neck catch because of operational procedure. It was really difficult for me to walk and my health condition was too low but it was really urgent for me to reach bangalore on 21st april. My boarding time was 13:35pm. Because of some unavoidable issues i reached the luggage counter in the airport by 13:45. The lady in the baggage counter didn’t take my luggage by saying boarding is already closed. Pathetic assistance. I requested her. I told her about my medical emergency she just declined my request. I went to the indigo counter for help. There also after a lot of request i got disappointment. Nobody helped me. I was simply running here and there with pain in the hope of help. Now my health condition become worst. With a 100% disappointment i returned home by again travelling 4 hrs. There is no assistance no value of human life, only busy in making money. Being a human they don’t care about others life, health condition, medical emergencies.
I would expect indigo airlines to refund my money as it was a torture i got from them today. This is how you treat your passenger. If this is your values and ethics where you don’t treat people in the right way, then i would prefer not choosing this airlines ever.

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May 24, 2018

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Apr 22, 2018

Updated by Aparna A Biswal There was still 30-35 mins left for the flight to takeoff.if they would have little humanity they could have surely help me in this health emergency situation.but they didn't. very disappointed .

i would request and expect a refund.

Verified Support

Apr 23, 2018

IndiGo Customer Care's response Hi Aparna,

Passenger was booked to travel in flight 6E 492 from Bhubaneswar to Bengaluru which was scheduled to depart at 14:20 hours on 21st April 2018. As per policy, check-in counter for the flight closes 45 minutes prior to departure. Based on our records, the passenger reported at 13:45 hours. Since our check-in counter was already closed for the flight, our staff was unable to accept passenger for the flight. Also, you can claim a refund for no-show taxes, by getting in touch with travel portal used to make the reservation. Further, we have shared your experience with our team on the need for displaying a customer-friendly demeanor at all contact points. It was never our intention to inconvenience you. Please be rest assured that we try our best to assist our passenger in the best possible manner.

Regards,
IndiGo Team