[Resolved] Indigo Airlines — indigo charged for luggage with false reason

[email protected]

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh, 500038

I had traveled with my Family, we are of 2 Adults and one Infant. In-general The Infant will be allowed only with Hand Baggage and no Checking luggage is allowed So the actual Luggage allowed for me is Checking 30Kgs and Hand Baggage 21Kgs so Total is 51 Kgs. The Indigo Team mentioned previously that we can even club the Hand Baggage with the Checking Baggage. So i can travel with 51KGs with No Cost. But they had charged me for 9Kgs even though i am travelling with just 46 Kgs. When i asked the for the reason they were mentioned that Infant is not allowed to Carry the Hand Baggage Only Mother Can carry.

What kind of a Reason is this ?
Since i am rushing to Flight i haven't gone for second Thought and paid 3, 600/- as the Luggage Charge.

I want My money Back with a Perfect explanation.

My PNR Number is RE39SM

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Aug 19, 2018

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Jul 19, 2018

IndiGo Customer Care's response Hi Sandesh,

We regret the inconvenience caused. We are concerned to note your experience with us. However, we would like to inform you that baggage allowance is one piece of hand baggage weighing 7 kg including laptop, ladies purse and check-in baggage of 15 kg. Please note that only infant’s hand baggage can be clubbed with the accompanying passenger’s check-in baggage. Based on our records, you have checked-in 9 kg of excess baggage apart from 7 kg of the infant so our staff has requested you to pay for the excess baggage at the rate of INR 400 per kilogram. Please be assured of our constant efforts to provide a hassle-free travel experience to our esteemed passengers.

Regards,
IndiGo Team