[Resolved]  Indigo Airlines — indigo cheating during covid-19

I had booked 2 tickets from bangalore (Departs - 5.35am) to bagdogra (Arrives - 8.30am) on 9th may in indigo 6e 443. The booking was made on 25 feb 2020 where covid-19 was not that big a scare.

Indigo introduced this scheme of credit shell if flights are cancelled due to covid-19 which is instead of giving me my money it gives us a one year valid credit voucher which doesn't seem fair in the first place. It is nothing but looting its customers instead of giving them their money which rightfully belongs to them on the event of the flight cancellation.

Now due to india lockdown and its extension till 3rd may i am not able to get credit shell for my flight which is on 9th may.in the initial lockdown till 14th april indigo extended the flight credit shell offer for flights departing till 30th april but now since the lockdown is extended to 3rd may, indigo has exactly made the date for getting credit shell for flights departing only till 3rd may. How is that valid?

I tried to contact them over phone but all their customer support is suspended. The recorded voice in the call told us to chat with them or send them an email but even those options are surprisingly disabled on their mobile website.

Desirable resolution:
To provide refund/credit shell (Because indigo looted the money already) for customers who have booked till june 2020. The airline company should be reasonable and not make its customers bear the pain for their loss. Everybody is going through problems because of corona. The worst thing indigo can do is to loot its customers.
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Aug 12, 2021
Complaint marked as Resolved 
IndiGo customer support has been notified about the posted complaint.
Verified Support
Aug 12, 2020
IndiGo Customer Care's response
Dear Sir,

Please share your PNR via private message so we may look into it.

Regards,
Team IndiGo
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