[Resolved]  Indigo Airlines — indigo employee missed actions, during work hours passengers suffered!

3 ladies were on travel from mumbai to goa, as they entered airport :

1. Give the luggage for checking through x-ray machine and your team people puts a tag after the check and once its verified.

2. Got to indigo counter for boarding pass, the person asks for id proof and generate a boarding pass.

3. Indio team member on counter reconfirm with passengers the details like powerbank, electronic devices etc.

4. Then baggage are sent for checkin.

In all above process, the travelers baggage were checked in x-ray machine and the tags were put on the bag during this why didn't your machine detect that the luggage had power bank, then travelers went to boarding counter the indigo team didn't confirm with travelers (Relatives) regarding the power bank, and my travelers were allowed to board the plane.

But after sometime, my travelers (Relatives) were removed from the plane by giving reason that there is power bank in check in luggage.

This was totally unaccepted, it was mistake form your team for not reconfirming and team people at the x-ray machine.

How can you say that we had dropped you an sms regarding the powerbank? Do everyone checks sms? Does every individual books tickets if its a group booking?

My travelers were been delayed at their destination, and were cross questioned for no reason.

Please check this at your end and please improve the quality of your service.