Indigo Airlines — indigo flight cancellation policy - covid-19

Address:560037

Indigo airlines has recently cancelled all flights due to covid-19 outbreak as per government regulations. After cancellation, they are not providing option to credit amount to back accounts. They are charging cancellation fee of 3000 per person per sector. I paid 29k for tickets and now i am getting only 3500 as refund. This is cheating.

In their site, it clearly says that if cancellation is due to gov regulations, they will return full amount.

https://www.goindigo.in/travel-information/en/flight-delays-cancellations.en-5bd0332cd8ef4ea5a6ffe07...
+1 photos
Was this information helpful?
No (0)
Yes (0)
IndiGo customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    IndiGo
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    53%
    Complaints
    5607
    Pending
    14
    Resolved
    2885
    IndiGo Phone
    +91 12 4435 2500
    IndiGo Address
    Level 1, Tower C, Global Business Park, Mehrauli-Gurgaon Road, Gurgaon, Haryana, India - 122002
    View all IndiGo contact information