[Resolved] Indigo Airlines — indigo - money deducted from sbi but indigo did not refund and showed it as failed transaction

nalin7787

from Kolasib, Mizoram

Address:

SECTOR 4 house No 94D, SFS Agrawal Farm, MANSAROVAR, Jaipur, Rajasthan, 302020

Journey date - 02 Nov 19
amount Rs- 7924
bank SBI transaction ID- [protected]IGAGUEHK
date of transaction 12 Aug 2019
Transaction ID given in indigo website - dc6013cd5b[protected]
money has not been refunded by INDIGO AND letters to their Appellate and NODAL agency have not yielded result.
kindly stop harassing customer INDIGO MANAGEMENT

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Sep 30, 2019

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Aug 19, 2019

Updated by nalin7787 surprisingly INDIGO WEBSITE says this about failed transaction refund==

The amount has been deducted from my account however, I have not received the ticket?

There may be two types of situations where the amount may be deducted from your account but the ticket has not been generated:

Situation 1: The amount has been deducted from my card/ account; however I have not received the ticket?

Situation2: The transaction has been captured by IndiGo via Net Banking, Maestro, ATM/Debit card, EzeClick, Citi Bank Reward Points, however, the ticket has not been generated.

The situations above can have one of the two following outcomes:

The amount received by us will automatically be refunded within 5 business days
In case it is not refunded then you may share the following Information with our call center team or contact our customer relations team via email (customer.[protected]@goIndiGo.in):
Transaction ID sent by IndiGo via email at the time of initiating the payment along with amount, date and time of transaction OR
PGI Reference number along with amount, date and time of transaction OR
Scanned copy of bank statement

SHAME ON INDIGO MANAGEMENT

Verified Support

Aug 22, 2019

IndiGo Customer Care's response Hello Nalin,

Please accept our apologies for the experience. However, With reference to your concern. We would like to get this checked once again. Further, please allow us a while, so we look into it on priority.

Regards,
Team IndiGo

Verified Support

Aug 26, 2019

IndiGo Customer Care's response Hello Nalin,

With reference to your concern, we are not able to retrieve the transaction information. Hence, we would request you please share the registered email address and registered mobile number along with the booked flight details via private message, so we may look into it on priority.

Regards,
Team IndiGo