[Resolved]  Indigo Airlines — indigo rescheduling issue

Address:

560075

Hi,

I have a planned trip from bengaluru to patna on 23rd nov 2018. I booked indigo airlines 2 months ago as per my convenience for 3 passengers. My mother-in-law is also travelling with me who has medical concerns (Both knee replacement surgery done recently).

Initially i have booked a direct flight of duration 2:30 hrs (Departure 8:30 am and arrival 11 am) since my mother cannot sit at one place for a longer time with such small leg space (Economy class). On 16th nov i received a message about the flight reschedule. The new flight was automatically booked for 12 noon - 2:45 pm which was not suiting our travel purpose. When i called the customer care to reschedule the flight to an early morning flight, the agent informed that there is only 1 flight available in the morning which is for 4:30 hrs duration. I communicated that reaching early morning is important and also taking 4 hr duration flight is not suitable for a patient. I requested them to upgrade my seats for which the agent denied and told that his supervisor will give another call with the solution.

After waiting for few days, when i did not get any call from indigo, i called them again. After a 40 mins call duration and several wait, i was not at all considered to be upgraded considering the medical condition of my mother.

It is very cruel that a person who has undergone a surgery (A very valid reason) has to travel a longer duration flight early in the morning and go through this trauma which can affect her condition.