[Resolved]  Indigo Airlines — invalid excess baggage charges incurred

Address:

Kolkata, West Bengal

I had a flight today from kolkata to hyderabad. And we had 5 tickets and according to it we were entitled to carry a total weighment of 75kgs in total and 35kgs in hand luggage. But the person present in the counter didn't allow us to carry any baggage as our hand luggage and took all the luggages in the count of 75 kgs whereas 35kgs of the hand luggage left unused. He was continuously instigating us to pay extra charges for our 11 kgs as you are running loss of time. He was scaring us that you will be missing your flight. And in the hurry we have to pay the charges. Apart from repeated requests he didn't allow us to take any bag in our hand. He asked for 4400 inr. And according to me this is not correct as in every travel i made the airport authorities allow to club the weighment available for hand luggage. So kindly assist me with this.