[Resolved]  Indigo Airlines — jammu to delhi

This is regarding my grandmother nishi rai travelling from jammu to delhi on 6e 653 on 12th september. Her flight was suppose to depart at 1:35pm, however the flight was late and departed at 4 pm. Why were we not emailed that the flight was late? She is 72 years old and was travelling alone and she had to travel to new zealand the next day. She had to wait 4 hrs at the airport just because you guys did not email us that there are changes in departure time. She could have checked in according to that and would not have been so stressful for her as she was ravelling alone.

What amazes me is that the boarding pass she got had the departure time 4pm when clearly she was supposed to fly at 1:35pm. This means that you all knew that it was going to fly off at 4pm. I have attached the boarding pass for your reference. I am going to complain and take this further for sure if i do not get any reply.