[Resolved]  Indigo Airlines — lack of services by indigo

I had booked my tickets from chennai to amritsar on the indigo site (www.goindigo.in) for 6th march 2018. Since there was no direct flight between the two cities, i selected the option of booking through multicity. The flight details are - chennai to delhi (6e 907) and delhi to amritsar (6e 894). I had paid for both the tickets together and had the same pnr. I did not add any services afterwards.

At chennai airport, on the day of journey i. E. 6th march 2018, at the indigo check-in counter, on asking i was told that i will have to collect the luggage at delhi airport because on their system the details for the delhi - amritsar flight was not showing with the chennai - delhi booking. Collecting the luggage at the delhi airport was not possible due to lack of time between the two flights. So i was asked to carry my check-in luggage to the cabin and keep it in front of my legs. I want to mention that - this was not my first time travelling by connecting flight, and not even once i have been told to collect my luggage at the airport (For connecting flight) by any air carriers except indigo.

Therefore, i want my following questions to be answered -
1) why was my luggage not put in the cargo where checked in luggage are kept even when the pnr was same for both tickets?
2) why was this not mentioned in terms of conditions that the passenger has to collect the luggage again at the airport for connecting flight if the flights are from different sectors?
3) how was i supposed to keep my check-in luggage in front of my legs in the cabin?
4) why did the indigo staff at the chennai airport not cooperate, despite knowing about the lack of time between the two flights?
5) the indigo staff at the chennai airport mentioned that this was not the first time he was handling such a case. Then why was this repeated?
6) why shouldn't i consider it as irresponsible behaviour of the airlines as insufficient information was given to me at the time of booking the tickets and report a complaint to dgca regarding lacking services by indigo?

Kindly look into the matter and take necessary actions. I have attached the ticket as an attachment for reference.

Thank you.