[Resolved]  Indigo Airlines — laptop bag/vanity bag weighed

Address:Dakshina Kannada, Karnataka, 50056

Counter employee of inigo fligh no. 6e-7102 was very indifferent and rude while weighing my luggage. He forcibly included the wight of mine and my sisters vaniny bags/laptop bags.in that we just had our money and a small diary and traveling document, he said he would allow us provided we have laptop inside. Since we didnt have laptop, i told him in my life first time somebody is weighing vanity bag and taking into account the weight and wants to collect money. He got very angry with me and told my sister that he would have allowed us, but because i questioned him he didn't like and he made us to remove things from the main luggage.
Was this information helpful?
No (0)
Yes (0)
Sep 17, 2019
Complaint marked as Resolved 
IndiGo customer support has been notified about the posted complaint.
Verified Support
Aug 16, 2019
IndiGo Customer Care's response
Hi,

This is not good to hear. Please share your booking reference/ PNR number via private message so we may look into it.

Regards,
Team IndiGo
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    IndiGo
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    53%
    Complaints
    5607
    Pending
    14
    Resolved
    2885
    IndiGo Phone
    +91 12 4435 2500
    IndiGo Address
    Level 1, Tower C, Global Business Park, Mehrauli-Gurgaon Road, Gurgaon, Haryana, India - 122002
    View all IndiGo contact information