[Resolved] Indigo Airlines — late services | |
The flight 6e2841 was supposed to take off from n delhi airport at 10.50 pm of 10th jan 2019. But at airport boarding started at 10.45 pm and in the cabin at 11.40 pm we are informed by air staff that it will be late by only another 15 minutes as one crew member is to to catch this flight from air india connecting flight. It is really embarrassing to keep waiting 180 passengers 2 hrs for a single crew member. Politely the crews serving complimentary tea than snacks to add salt to the woos. Secondly i hv to catch tomorrow's chennai flight and surely i am going to miss my sleep tonight. Who is to be blamed for this and who is going to take the responsibility. Hope this will be properly redressed as i am taking a lot of pain for 4 hrs journey for 2 hrs payment. The flight started from nd at 12.48 am and landed bbsr 1.35 am Hope it will be redressed properly. Sagar mohanty Pnr / hhyhqt Was this information helpful? | |
Feb 12, 2019 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Jan 12, 2019 IndiGo Customer Care's response Hi Sagar, We are sorry for the inconvenience caused. We would like to state that our operations dependent on various factors such as runway availability, air traffic congestion etc. which are beyond our control and determine our on-time performance. We recognize the importance of maintaining our flight schedules and assure you the best of our efforts to eliminate or minimize the causes of delay, which are within our control. However, we have taken your feedback into account to ensure a more hassle-free experience on your next journey with us. Please be rest assured that we always remain committed to assist our passengers in the best possible manner. Regards, Team IndiGo | |
 2 Comments | |
Comments
My flight was Lucknow to Chennai by Banglore in 4 January. I had lost my Hand bag in Banglore Airport . Bag colour Red & Grey. Air Force Document and Dress in this Bag. My Contact no. [protected]( Suraj singh Bhadauriya)
IndiGo Customer Care's response, Jan 12, 2019
Verified Support
Hi,
We understand your concern. As checked, we were unable to locate your baggage. We suggest you check the same with Bengaluru lost and found department on this number -08066782257.
Regards,
Team IndiGo
We understand your concern. As checked, we were unable to locate your baggage. We suggest you check the same with Bengaluru lost and found department on this number -08066782257.
Regards,
Team IndiGo
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It is not the Indigo Airlines site .
There is no prove that the passenger has paid for any e-ticket, holds the receipt and faced with the delay.
It is unclear, how the other 180 unknown passangers are related to the author of the complaint.
The legal complaint has to demonstrate at minimums:
- the full name of the passenger / address / e-mail /
- the addressee - the particulars of the entity, who had not provided the service,
- explanation which exact event had happned with notification of place and date,
- explanation of the fault of the service provider, if possible,
- the resaon of the dissatisfaction - the possible delay of the flight in such description.
- passenger request, which has to be expressed clearly in 1-2 sentances and in figures
towards air carrier
Further the passenger has to have / to own the documents, such as e-ticket, boarding pass, PNR
in his/hep possesion.
Nobody has a duty to look into / to reply on an unidentified complaint, which do not produce the above.
The is a standard compensation, which is foreseen in Indian law, if the delay is 2+ hours.
Irrespective of the above said, if the passenger had faced with the damage due to delay, the passenger must have the prove of the expence / harm due to such delay.
All claims regarding the delay of flight can be submitted to the local court not later than 2 years following the flight or following the reply on refusal to compensate for delay.
If the author does not knwow the corect procedure of the complaining, the author can hire a lawyer or a legal professional, which is able to explain, what is the author is enttled to, and to create and to submit the complaint on behalf of the autor. Such legal service is chargable.
Sr manager for ICAO irregulations matters
Aryan enginners ltd
email for request with documents:
aryan {at} vivaldi.net, where {at}=@